BLUE EARTH — A complaint to the county about the Prairie Express service sparked the ire of at least one commissioner Tuesday. The county received the letter — written by Janice Croom of Elmore — which was about communication with transit coordinator Bonita Hagedorn and the Croom family’s experience with the transit system. “We have felt the effects of incomplete communication, inconsistent policy implementation and insensitive personnel,” Croom wrote in her letter, dated Aug. 11. Croom describes several incidents where her children were delivered late, picked up late or left unsupervised. She also states that her children were chastised by the bus driver for not leaving swimming lessons early. Hagedorn said that’s not the case, calling the idea “ludicrous.” She said a letter was sent to the Crooms in June asking them to be ready five minutes prior to the scheduled time.