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Customer service means something

April 1, 2009 - Lee Smith
I suppose one can imagine some extraordinarily nice hotels, or suites in them, but it's the price that often keeps those dreams in check. At the average hotel, you're just lucky to find a comfortable bed.

Just back from vacation this week, I must sing the praises of the Holiday Inn Express in Shakopee, where my wife and I stayed a few nights. I don't know what other average hotels consider hospitality, but this place was great.

They have a pool and hot tub, and the rooms are very nice and clean. There were four pillows per bed, with two marked "soft" and two marked "firm." That's a new one for me. They also serve a free hot breakfast. Yes free. And hot. They have free computer workstations with Internet access. AND — this is big — a FREE arcade with classic games.

Last but not least, the people who own and operate this hotel are very friendly, and not just in word. Each afternoon, they bake chocolate chip cookies, available for free in the lobby for guests. Amazing.

The term "customer service" is often thrown around, but to see it at a high level is a rare treat. And tasty in this case.


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